Shipping policy

Shipping Policy

Last updated: July 2026

Where We Ship

We currently ship to the United States only.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Shipping Times

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or high-demand periods (holidays, sales events).

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. You can use it to follow your package's journey. Please allow 3–5 business days for tracking information to update after receiving your confirmation email.

Customs & Import Fees

Our products are shipped internationally. Any customs duties or import fees imposed by U.S. customs are the responsibility of the customer. In most cases, orders under the U.S. de minimis threshold are not subject to additional fees.

Lost or Delayed Packages

If your order hasn't arrived within 30 days of your shipping confirmation, please contact us at [your email] and we will investigate and offer a resolution (replacement or refund).

Questions?

Contact us at [spicypetshop@gmail.com or contact page link].