Refund policy
Refund & Return Policy
Last updated: July 2026
Overview
We want you to be completely satisfied with your purchase. If you have any issues with your order, please contact us first and we'll do our best to make it right.
Delivery Times
Orders are shipped from our suppliers and typically arrive within 10–20 business days to the United States. Delays due to customs or carrier issues are outside our control.
Eligible for Refund or Replacement
We accept refund or replacement requests in the following cases:
- The item arrived damaged or defective
- You received the wrong item
- The package was lost in transit (after 30 days from shipping confirmation)
To be eligible, you must contact us within 15 days of receiving your order (or within 30 days of the shipping date for lost packages).
How to Request a Refund
Email us at [your email] with:
- Your order number
- A description of the issue
- Photos of the item (if damaged or incorrect)
We will review your request and respond within 2–3 business days.
Refunds
Approved refunds will be issued to your original payment method within 5–10 business days. For low-value items, we may offer a full refund without requiring the item to be returned.
Non-Refundable Situations
We do not offer refunds for:
- Change of mind or buyer's remorse
- Items damaged due to misuse
- Delays caused by customs or local carriers
- Orders where an incorrect shipping address was provided by the customer
Return Shipping
Due to the international nature of our supply chain, we generally do not require items to be returned. If a return is required, we will provide instructions and cover the cost on a case-by-case basis.
Questions?
Contact us at [spicypetshop@gmail.com or contact page link].